Warranty and Return Policy

Warranty

Terms of Sale

Returns Policy

Warranty Returns

Refunds

Warranty
Geneva Group current products are warranted to the original purchaser for normal intended use for a period of one year from date of purchase unless specified otherwise. If the product is defective in material or workmanship, or fails to operate for its intended purpose as described, it will be replaced without charge when returned to Geneva with freight charges prepaid.

Terms of Sale
Prices, terms and condition of sale are subject to change without notice.  Prices and terms for each order will be those in effect at the time the order is placed.

Risk, loss or damage to product in transit passes from Geneva Group to the Purchaser at the time the carrier accepts product from Geneva's shipping dock. All claims are to be made with the carrier.

Return Policy
Geneva Group is confident you’ll find our products to be of the highest quality. But if you’re dissatisfied with any purchase – for any reason – your certainly welcome to return it within 10 days of shipment date.   Before returning an item contact Geneva Group’s Customer Service at 1-800-358-5600 ext. 122 or e-mail us at sales@genevainc.com to request a Return Authorization.   The Return Authorization number must be written on your original packing slip and noted on the shipping label. Geneva Group will only accept Returned Goods that are accompanied by an official RA number.  Unauthorized returns will be refused.
All returns must be shipped prepaid to Geneva Group.   Original order shipping and handling charges are not refundable.

Close Out Products are not covered under this return policy. These sales are marked as final sale and are sold as is.

Warranty Returns
All returns are subject to Geneva Group’s inspection, audit and disposition.
Returns made without original packing slip or proof of sale will be exchanged for the same product or product of equal value may be requested as a replacement.

Refunds
Credit Card Orders – We will issue credit to your credit card within three business days of receiving and processing your return.  We will issue a refund to the credit card you used to make the purchase.

Check or Money Order Orders – We will issue a refund check payable to the purchaser within 14 days of receiving and processing your return.

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